The Dundee Cooking Academy is an independent business that relies on reservations being honored by guests or sufficient notice being provided of any amendments to reservations. As there are only 8 spaces available per session, we enforce a strict cancellation and refund policy in order to protect our business from lost income.
- Voucher sales and session bookings are refundable within 14 days from the date of purchase.
- 14 days after your purchase, all voucher sales and bookings become non-refundable.
In the event that you cannot use your voucher or attend a booked event, you may offer your voucher/booking to a friend or family member.
We require 14 days notice for any requests to reschedule bookings.
Requests should be submitted in writing info@dundeecookingacademy.co.uk Where possible, with full notice, we will do our best to accommodate requests to reschedule. We are unable to amend bookings within two weeks of the event. Whilst we appreciate such instances are unavoidable, we are not accountable for last-minute illness, bereavement or family emergencies, including covid19 related issues. You may offer your booking to a friend or family member to attend in your place.
Vouchers cannot be downgraded. If, for example, you use a 3 course voucher to book into a 2 course session, you choose to do this at your own discretion. No outstanding balance will exist.
Refunds or rescheduling will not be given in the case that you do not turn up to the arranged session. Events that are canceled for reasons outwith our control, such as enforced government restrictions or unforeseen issues with our premises then we will do our utmost to reschedule your booking at a mutually suitable time.
We occasionally run promotions and offers on our own website and third-party websites. Refunds will not be permitted on orders because products have been subsequently reduced or are available for less on third-party websites. It is the responsibility of the consumer to ensure they are happy with the price before completing any purchase.
By confirming a booking at The Dundee Cooking Academy you agree to comply with our terms and conditions.